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NIIT announces strategic initiative to drive cultures of service excellence across organizations worldwide

Enters into an exclusive partnership with UP! Your Service, founded by award-winning Service Culture Consultant Ron Kaufman.

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New Delhi/ Goa, 2nd November, 2017: NIIT Limited, a global leader in Skills and Talent Development, entered into a strategic partnership with UP! Your Service, the global leader in creating cultures of service excellence worldwide. Founded by Ron Kaufman, the globally renowned Service Culture Consultant, UP! Your Service works with organizations across the world, equipping them with customer service principles, training tools, and best practices to make their strategy of continuous service improvement come alive – to make it real, scalable, and sustainable. Under this partnership NIIT will help implement a culture of service excellence across organizations using UP! Your Service’s global expertise and tools in this area.

NIIT’s partnership with UP! Your Service is a strategic move to expand its Corporate Learning portfolio to deliver internal and external cultures of Service Excellence. In addition to its cutting-edge Managed Training Services (MTS), NIIT will now offer services like Service Culture Indicator, Service Leader Workshops, and Service Excellence Workshops to take organizations to a new level of service that is enabled by fundamental principles and actionable models. Through this tie-up with UP! Your Service, NIIT aims to create a huge difference in the way organizations work to create value for their customers and colleagues.

Sapnesh Lalla

Mr. Sapnesh Lalla, CEO, NIIT Limited

Speaking on this significant partnership, Mr. Sapnesh Lalla, CEO, NIIT Limited, said, “We at NIIT, have always believed in Quality and Value Creation. We are excited to embark on a very significant initiative – Delivering Service Excellence and Increasing the Value that our Customers derive from their association with NIIT. We are delighted to partner with UP! Your Service, the world leader in this space in a strategic move to significantly expand our Corporate Learning portfolio.”

The world is in a deep service crisis. With the global economies transforming at record speed, most companies are largely unprepared for the service demands they face day and night from around the world. To address this service crisis, NIIT has partnered with UP! Your Service, founded by Ron Kaufman, one of the world’s most sought-after educators, consultants, business thought-leaders, and motivational customer service keynote speakers on the topic of achieving superior service. His methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures. This methodology is easily customized to suit the unique needs of each organization, including all departments and team members from the leadership to the frontline.

Service Earns a Higher Premium

Ron Kaufman

Ron Kaufman, Founder and Chairman, UP! Your Service, said, “Providing superior service is essential to achieving continued success in our competitive world. Organizations with a powerful service reputation and a superior service culture will attract and retain the best talent, achieve market leadership, and enjoy sustainable success. Digital transformation is not just about embracing new technology, it is about a change in thinking and in organization culture. We are happy to partner with NIIT to work towards creating more digital-savvy and customer friendly organizations.”

The NIIT group of companies has been working with UP! Your Service for the last 3 years in related assignments. With this announcement, NIIT & UP! Your Service are taking their association to the next level to benefit customers worldwide. Building on the success of NIIT Technologies, NIIT Limited has embarked on a journey of strengthening its culture of service excellence. This initiative will be rolled out in every business and function of NIIT over a 24-month period commencing October 2017.

Business

Amazon Quiz Answers, November 30 2020: Answer and win Rs 15,000 Amazon Pay Balance

Check out the questions and answers for today’s Amazon quiz to bag the Rs 15,000 Amazon Pay Balance.

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Amazon

Amazon India is back with the daily Amazon Quiz where users can answer questions and stand a chance to win exciting prizes. The Amazon Quiz for November 30, 2020 is live now, and the winner will be eligible to win Rs 15,000 Amazon Pay Balance.

Amazon quizzes focus on product trivia and provide the opportunity for customers to win exciting prizes. The prizes for these quizzes range from free products (including mobile phones and other gadgets) and goodies to Amazon Pay balance.

Check out the questions and answers for today’s Amazon quiz to bag the Rs 15,000 Amazon Pay Balance.

Q1: India’s first roll-on roll-off passenger ferry (Ro Pax) service was launched between Hazira and Ghogha in which state?

Answer 1: Gujarat

Q2: Whose record of becoming the year-end World No. 1 for six years, did Novak Djokovic equal in 2020?

Answer 2: Pete Sampras

Q3: King Rama X is the reigning monarch of which country?

Answer 3: Thailand

Q4: Which of these royal titles features in a popular item sold by this company in India?

Answer 4: Maharaja

Q5: Which company gets its name from this great scientist?

Answer 5: Tesla

How to Play the Amazon Quiz?

  • Step 1: This is an Amazon App only offer, so we suggest you download & install the Amazon Android or iOS app from Google Play Store or Apple’s App Store.
  • Step 2: Now open the Amazon App & Sign in into your Amazon Account (Create an account if you do not have an existing Amazon account)
  • Step 3: How to go to the Amazon Quiz? Go to the homepage and scroll down in the Amazon app > Offers > click on Amazon Quiz 8 AM to 12 PM. Another way to go to the Amazon Quiz page is by clicking on the Menu > Programs and Features > FunZone
  • Step 4: Now just click the Amazon Quiz Banner & start the quiz by tapping the “Start” Button
  • Step 5: You have to answer the five questions correctly in the Daily Amazon Quiz in order to be eligible to win exciting prizes
  • Step 6: After answering all of today’s Amazon Quiz questions correctly, you will then be eligible for the Amazon Quiz winners’ lucky draw
  • Step 7: The Amazon Quiz lucky draw winners are announced on the winners list declaration date
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Business

French Amundi threatens to sell-off SBI bonds over proposed Rs 5,000 cr Adani coal mine loan

Protesters were wearing a t-shirt which read slogans such as “#StopAdani”, “Stop Coal” and “#StopAdani”. Several anti-Adani protesters also gathered outside the Sydney Cricket Ground.

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Ind Aus SBI Adani protest

New Delhi: France-based Amundi, which is one of the largest investors in India’s State Bank of India (SBI), threatened to sell off SBI green bonds held by it unless it stops its scheduled Rs 5,000 crore loan to Adani’s Carmichael coal mine in Australia.

“We consider SBI should not finance this project. Ultimately it’s their decision but we’ve been extremely clear on the fact that if they decide to do it, we would immediately disinvest,” Director of the Institutional Corporate Clients Division & ESG, Jean Jacques Barberis, was quoted as saying by a global wire service.

“Financing the mine would be in “total contradiction” to the SBI activities financed through its green bond, he added.

“We have engaged SBI asking them not to participate (in the loan) and now we are waiting for their answer”, he was quoted as saying.

Amundi, which holds the SBI green bonds as part of its Amundi Planet Green Emerging Fund, said it learnt recently that the public lender is slated to fund the controversial coal mine project in Australia.

Adani’s billion-dollar Carmichael coal mine project in Queensland, Australia, has been the centre of many controversies ever since its inception as activists owing to environmental problems posed by it.

The development comes within days of Samsung Securities, the investment arm of South Korean conglomerate, announcement that it won’t back the project after it was targetted by protesters for having links to the coal miner.
Earlier this week, the first One-Day International (ODI) match between India and Australia in Sydney was halted briefly after two protesters appeared on the field holding placards against SBI and Adani Carmichael coal mine project.

Six overs into Australia’s innings, protestors walked to the center of the ground holding placards which read ‘No $1b Adani loan’ signs.

Protesters were wearing a t-shirt which read slogans such as “#StopAdani”, “Stop Coal” and “#StopAdani”. Several anti-Adani protesters also gathered outside the Sydney Cricket Ground.



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Manufacturing GVA growth in Q2 ‘surprising’: SBI Report

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Manufacturing

New Delhi, Nov 28 : The manufacturing sector played a major role in narrowing down the India’s GDP contraction in Q2 of FY21. An SBI Ecowrap report, however, dubbed the growth in manufacturing GVA as “astonishing” as the IIP manufacturing for the same period declined by 6.7 per cent.

India’s GDP in the July-September period contracted 7.5 per cent, compared with 23.9 per cent in the preceding quarter.

The GVA in Q2 2020-21 from the manufacturing sector grew 0.6 per cent, as compared with a degrowth of 0.6 per cent in the corresponding quarter of the previous fiscal.

The report by Soumya Kanti Ghosh, Group Chief Economic Adviser, State Bank of India, said: “Though the whole press release is full of surprising numbers, the most astonishing number is the positive growth in manufacturing in Q2.”

He noted that despite being the worst affected sector in Q1 (due to lockdown), it is quite puzzling how manufacturing turned itself around.

The IIP manufacturing and manufacturing GVA growth are highly correlated (almost more than 0.90) and this correlation collapsed in Q2 when IIP manufacturing declined by 6.7 per cent (average of July/August/September) while manufacturing GVA grew by 0.6 per cent.

He said that one possible reason for this could be stellar corporate GVA numbers in Q2 on the back of massive purge in costs.

Further, he said that small companies, with turnover of up to Rs 500 crore, are more aggressive in cutting cost, displaying reduction in employee cost by 10-12 per cent.

“This could turn a potential headwind in future in terms of a drag on consumption. Additionally, there is evidence of inventory build-up that could act as a drag on future manufacturing growth,” said the report.

“Interestingly, government consumption expenditure has also nosedived in Q2, that is difficult to explain, as such expenditures are typically pro cyclical.”

During the July-September period, agriculture sector continued to perform well with its growth pegged at 3.4 per cent. Services remained in the negative territory, although the decline was contained as trade, hotels, transport, communication and services related to broadcasting showed recovery.

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