Hyderabad, Sep 21: Swedish furniture major IKEA’s first ever store in India in Hyderabad has again landed in controversy. Weeks after a customer had complained about finding a caterpillar in his biryani, ordered at Ikea’s store in Hyderabad, another customer has said that he found an insect in a chocolate cake that he ordered at the Ikea store.
The customer, Kishore, tweeted on September 12 that he found the insect inside a slice of chocolate cake while his daughter was eating the dessert at the IKEA store. He also posted a video in which an insect can be seen crawling over the chocolate cake.
#Ikeahyderbad I found an insect inside the chocolate cake which came out while my daughter was eating the cake at IKEA store today in Hyderabad. https://t.co/zrQnMX8rOI @TV9Telugu @KTRTRS sir @hydcitypolice @THHyderabad @Abnandhrajyothi pic.twitter.com/9rtQduiiV7 pic.twitter.com/UOqSB72ETs
— Kishore2018 (@Kishore20181) September 12, 2018
look at the right side of the cake its moving and its not a flying insect as was suggested by IKEA manager! pic.twitter.com/fLR1u1VgM1
— Kishore2018 (@Kishore20181) September 17, 2018
The Greater Hyderabad Municipal Corporation has reportedly fined the Swedish furniture major Rs. 5,000 based on Kishore’s complaint.
IKEA on Thursday expressed regret over the incident. “In our Hyderabad restaurant when a customer was eating a chocolate cake which he bought, a fly was seen on the cake which eventually flew away. We regret this and apologise to our customer for the unfortunate experience. We are taking steps to avoid such occurrences,” an IKEA spokesperson said.
This is the second such incident that happened at the Ikea Hyderabad store that was opened on August 9. On September 2, a customer reported a caterpillar in the vegetable biryani supplied to him. Ikea India subsequently took vegetable biryani and samosa off its menu and apologised to the customer.
In the incident of the caterpillar in biryani, the furniture giant was fined Rs. 11,500 by the Hyderabad civic agency.
IKEA opened its first India store in Hyderabad on August 9. It has a 1,000-seater restaurant that serves a wide range of food, from Swedish to Indian snacks.