New Delhi, May 5: The Indian railway has faced criticism many times over its food quality. And now another shocking incident has come across, as a live insect was dished out to a passenger with her breakfast on board the Kalka-New Delhi Shatabdi Express.
The incident proved to be expensive for Indian Railways as it was ordered by the Chandigarh Consumer Disputes Redressal Forum to pay her Rs 10,000 as compensation; reported Hindustan Times.
The catering and tourism department of the railways was also directed to refund Rs 270 catering charges for the breakfast to the Sector 21 resident as part of the ticket price.
According to Hindustan times report; Shalini Jain, travelling with her two sons on July 3, 2016, from Chandigarh to New Delhi, was shocked to see a live insect inside the food pack served to her aboard the Shatabdi. Though she pointed it out to the catering staff, nothing was done about it and she returned all the food packets to them, including that of her sons, as she did not want them to eat the “unhygienic and unhealthy” food, Jain submitted in her complaint.
It was also stated in the complaint that the staff offered Jain another pack of food, but she and her sons did not accept it . Also, when she asked the train staff, including the train ticket examiner (TTE) to provide her the register to lodge a complaint, they did not give it to her.
Following the incident Jain said she had even sent a complaint to the Railway Minister on October 12, 2016, but no reply was received.
It was submitted to the consumer disputes forum that Jain had filed a complaint as the Railways’ Act forced sale of meals on passengers as per pre-decided menus and served “unhygienic, infested and unpresentable meals during the journey,” which amounted to unfair trade practice and deficiency in service.
It is not the first time that such a complaint has been received from people travelling by train. Passengers travelling often report about the improper food served to them.
Before this, a viral video dating back to December of last year has prompted authorities to impose a fine of Rs 1 lakh on a railway vendor for using toilet water on trains to prepare tea and coffee.
The video which was widely shared on various social media showed a vendor in a blue shirt coming out of a train toilet with tea and coffee cans, indicating that water was being mixed in the cans inside the toilet in train (Chennai Central-Hyderabad Charminar Express).