IndiGo offloads passenger after he complains of mosquitoes onboard, probe ordered

New Delhi, Apr 10: In a bizarre incident, budget-carrier IndiGo offloaded a passenger after he complained of mosquitoes onboard flight 6E 541.

The low-cost airline in a statement on Monday said, “An IndiGo passenger, Saurabh Rai who was scheduled to fly this morning on 6E-541 from Lucknow to Bangalore, was offloaded on grounds of unruly behaviour. Prior to take-off, Rai, expressed concerns regarding mosquitos on board. However, before the cabin crew on board could address his concerns, Rai aggressively expressed his annoyance and started to use threatening language.”

“As the matter escalated after the closure of the aircraft doors, Rai attempted to instigate other passengers on board to damage the aircraft, and used words such as ‘hijack’. Such actions are absolutely unacceptable, and there is zero tolerance for such threatening language on board an aircraft. Hence, keeping in mind applicable safety protocols, the crew apprised the pilot-in-command, who decided to offload Rai from the flight,” the statement read.

In contrary to this, Rai claimed that the flight was flooded with mosquitoes and said that he was manhandled by the crew and was deboarded from the aircraft.

“The Indigo flight from Lucknow to Bengaluru was full of mosquitoes, when I raised objection, I was manhandled by the crew and offloaded from the aircraft, I was even threatened”, he asserted.

In a statement issued by the carrier, IndiGo stated that their primary concern is the safety and security of the passengers and the colleagues.

The airline said, “Customer satisfaction is core to our business. However, the safety and security of our passengers as well as colleagues is of primary concern. Therefore, any untoward conduct of this nature is of serious concern to us, and as a responsible corporate citizen we will take all necessary action to address this violation.”

“Further, we would like to mention here that the National Green Tribunal (NGT) has prohibited disinfectant fumigation in aircraft while passengers are onboard. This order is currently being challenged by IndiGo before the NGT and the same is pending for adjudication,” the budget carrier added.

Following the instance, a probe has been ordered by Minister of Civil Aviation and Commerce and Industry Suresh Prabhu.

“I have ordered an enquiry into the incident of off-loading passenger Dr Saurabh Rai by IndiGo at Lucknow Airport,” Prabhu tweeted.


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