Washington, Sep 7 : British Airways has launched an “urgent” investigation and notified police after personal details and financial data of hundreds of thousands of customers’ were stolen, who made online bookings in recent weeks, extending a run of embarrassing technological mishaps suffered by the UK flag carrier.
Customers have raised concerns about the massive data breach and said that the airline had not conveyed them directly to inform them about the hack.
The airline said the hack continued for almost two weeks, between August 21 and September 5, with 380,000 payments compromised.
Stolen information did not include travel or passport details.
Customers who made bookings through ba.com or the airline’s app are being urged to contact banks and credit card providers.
“The breach has been resolved and our website is working normally,” it said in a statement on Thursday night.
“We have notified the police and relevant authorities. We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”
About 380,000 transactions were affected, but the stolen data did not include travel or passport details.
Alex Cruz, British Airways’ Chairman and Chief Executive, said: “We are deeply sorry for the disruption that this criminal activity has caused. We take the protection of our customers’ data very seriously.”
In July, the airline apologised after IT issues caused dozens of flights in and out of London’s Heathrow Airport to be cancelled.
In June, more than 2,000 British Airways passengers had their tickets cancelled because the prices were too cheap.
In May 2017, the carrier suffered a massive computer system failure caused by a power supply issue , which stranded 75,000 customers at Europe’s busiest airport over a holiday weekend.