New Delhi, July 17: Shoppers in the US and elsewhere in the world are struggling to access e-commerce giant Amazon’s website as one of its biggest annual sales, Prime Day, got underway.
Many reported the platform had crashed as soon as the two-day sale day began on Monday, showing them only an error message that read: “sorry, something went wrong on our end”, reports the BBC.
The issues are centred on the US but occurring on other continents too.
DownDetector.com, which tracks outages, most of the outages are centred on the US. However, it was also reported in Europe, Africa, South America, Russia, Asia and Australasia.
Others also reported experiencing problems with Amazon’s video streaming services and its virtual assistant Alexa.
In a tweet, Amazon said it was working to resolve the issues.
— Amazon (@amazon) July 16, 2018
According to reports, users have experienced errors on both the desktop site and the mobile app, the BBC reported.
Some saw an error page featuring the “dogs of Amazon” and were unable to enter the site, while others could not enter specific product pages.
Many were unable to complete purchases at checkout, while others reported that the “deals” page and “Shop all deals” button had disappeared from the site.
Many shoppers reacted with irritation on Twitter.
— Rebecca Evans (@rejoicinrebecca) July 16, 2018
Thanks @amazon I only waited all day for your site to crash LITERALLY one minute after the Prime Deals started. Can't get it to load on the app or my computer. ?
— Deana Swift (@DeanaD11) July 16, 2018
— Benjamin Carver (@Shadowman1212) July 16, 2018
Amazon launched Prime Day in 2015 and by 2017 it was its second biggest shopping day.
The 36-hour event was projected to break records again this year, with industry analysts estimating the company could make at least $3.4 billion in sales.